UPDATE: Reopening Information @ Hewitt Vet 6/7/2021
Dear Hewitt Veterinary Hospital Family,
We are so excited to begin welcoming you all back into our building very soon! Beginning June 7, 2021 we will begin opening up some select confirmed appointments for in-person visits, beginning with non-well pet visits. At this time, unless otherwise confirmed with our team, all wellness visits will remain curbside for capacity reasons as we transition to ensure smooth and quick service.
Here are the details!
Regardless of the reason for your visit, please call upon arrival and refrain from entering the building until instructed to enter by a member of our team. This ensures that we have an exam room available right away and helps us reduce crowding in the lobby and prevent unnecessary stress to pets.
All tech appointments, food pickup, and medication pickup (including refills) will still be exclusively available with curbside-only service. Call when you arrive, and we will serve you promptly.
All unscheduled appointments and work-ins will remain curbside/drop-off only unless there is an available exam room. Our client care team will let you know when you call.
Due to the logistical challenges, we kindly request that all visitors wear a mask while inside our facility at this time.
Up to two (2) adults in each party may enter the building and exam room with their pet(s). If your party is larger than 2, we request the extra adults remain outside of our facility (Starbucks run!!!). Exceptions to the 2-person limit will be considered for small children who require adult supervision or other special circumstances on a case-by-case basis.
If your pet requires a longer stay for diagnostic tests or treatments, you may be asked to return to your car or drop your pet off and return to pick-up at a later time. This will help us open up needed exam room space, help to minimize crowding in our waiting/check-in areas, and allow for our process to continue smoothly and quickly while we run tests, wait for results, or perform treatments.
In light of recent CDC interim guidance regarding fully vaccinated individuals and the currently low transmission rate in McLennan County, you may observe some of our staff in work areas who are not wearing a face covering. We have requested all of our staff, regardless of vaccination status to wear a mask or face covering within 6 feet of all clients. This may change as future guidance is updated.
Curbside and drop-off service remains available for all clients who wish to take advantage of this convenient and safe service – just mention that you would like curbside when making an appointment or when calling upon arrival, and we will take care of you and your pet!
IMPORTANT: For the safety of everyone entering our facility, if you are feeling ill or have symptoms consistent with COVID-19, please reschedule your appointment for a later date. Our client service team will be happy to accommodate you.
Final note:
We have grown (but our building hasn’t…yet!)!!! In the midst of the past year, we have added yet another skilled veterinarian to our team to meet the needs of our growing community. (Welcome Dr. Poston!!!) This means that in addition to capacity constraints caused by COVID-19, we are also caring for more pets in the same space. This is another reason we kindly ask that you call upon arrival before entering the building. Pets may become stressed if the lobby is crowded, and calling before coming in will help us keep our operations smooth and safe for you and your pets!
With warm anticipation of gathering again,
Your Family at Hewitt Veterinary Hospital